Reclamations

Reclamations is TajerPro’s mini help-desk for customer complaints and issues.

• Open a reclamation against an order/customer, choose a subject and a status.
• Exchange messages and track it through to resolution; unread messages are flagged with a badge in the sidebar so nothing slips.
• Filter by status to focus on what’s still open.

Reclamation subjects and statuses are customizable under Settings → Status types (Reclamation subjects / Reclamation statuses).