Edit an order

Every order can be edited from the same drawer used to create one.

1. In any order list, find the order (use search & filters if needed).

2. Click the edit (pencil) icon in the row’s Actions, or click the view icon to open the order and then switch to edit.

3. Update any field:

   • Customer & delivery — name, phones, city, address.
   • Products — change products, colors, sizes and quantities, or add/remove lines; the total recalculates.
   • Status and payment state.
   • Assigned to — the team member responsible for the order.

4. Add an internal note if you want to leave context for your team — notes are kept with a full history and author/date stamp.

5. Click Save. Your changes are stored and the order’s history records the update.

View vs. edit

• The view mode opens the order read-only, with its full details, items, notes and status history.
• Switch to edit to make changes. Some rows also offer special edit modes — for example editing a duplicate, a change (swap) order, or a refund — which pre-fill the drawer for that specific flow.

Status history & notes

Each order keeps a timeline of status changes (who changed it, when, from what to what) and notes. This is the same history shown in the Call Center cockpit.

Note

What you can change depends on your permissions. For example, changing status requires the bulk status button permission, and the statuses you can pick can be limited per role — see Roles & Permissions.