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TajerPro Documentation

NEW UPDATETajerPro v2.4: WhatsApp AI Confirmation & Ameex V2 Sync

Master Every Operation With TajerPro

The ultimate guide for high-volume e-commerce teams in Morocco & MENA. Streamline order confirmation, suivi, multi-warehouse stock, express shipping, and real-time financial reporting.

PLATFORM RELEASES

What's New in TajerPro

Discover the latest feature releases, carrier integrations, and platform improvements.

LATEST RELEASEOctober 2026β€’ 28 changes

October 2026

Getting started page

New Getting started link at the top of the sidebar: 6 steps to start selling β€” your brand, your store, your products, a delivery company, your delivery rates and your first order sent to the carrier.

  • Each step is checked automatically; the link shows your progress (for example 4/6) and disappears once everything is done. Open it again anytime from the profile menu: Getting started guide.

Your own order statuses, counted everywhere

Each order status now has a type β€” Processing, Confirmed, In delivery, Delivered, Returned / Refused or Cancelled. Choose it when you add your own status.

  • Your statuses then count like TajerPro's: statistics, reports, Finance Β« To collect Β», invoices, the Processing / Confirmed lists, the Blacklist and automations (new Status type condition).
  • Up to 20 statuses of your own; TajerPro's statuses are marked System. Deleting a status still used by orders lets you move them first.

Order Dispatch β€” new method and hand-overs

New method: By performance β€” agents who confirm more get more orders.

  • Stale reassign now runs automatically β€” no more Run now.
  • Remove from dispatch pool asks who takes the agent's Processing and Suivi orders: one agent, shared between the others, or kept.
  • Transfer Orders redesigned: search, status filters, and Call Center users outside the pool as targets.

Presentation video

The first time you open the dashboard, a short video (about 4 minutes) shows everything TajerPro can do. It opens once per user.

  • Watch it again anytime from the profile menu: Presentation video.

Google Sheets β€” two-way

Step Google Sheets: add, update, delete or read a row (e.g. a delivery price per city).

  • Trigger New row in Google Sheets + step Create an order: Google Forms or a partner's sheet becomes orders.
  • Trigger Row changed in Google Sheets: a driver types the status in the sheet, TajerPro updates the order.

Automations Pro β€” drafts, versions and safety settings

Draft & publish: edit a live automation without touching what runs; publish when ready.

  • Versions: every publish is kept (last 30) and an old one can be reopened in one click.
  • Settings: quiet hours (no messages at night), a send limit per minute, automatic retry of failed steps, and alerts (bell + WhatsApp, optional pause) when an automation keeps failing.
  • New template gallery: 10 cash-on-delivery templates by category, with a preview of each flow.

Automations β€” more triggers, more steps

The Automations page now has the same design as WA Automation: tiles for automations, runs, success rate and errors (last 7 days), search, All / Active / Inactive filters and a refresh button.

  • New triggers: New reclamation, Low stock (per size / color, by warehouse), Invoice created / imported and Agent not working (orders left untouched by an agent).
  • Only when on the order triggers: start only for some orders β€” city, product, color, size, source, store, status, price, payment status, agent, Γ€ choix, imported, blacklisted.
  • New steps: Send SMS (Twilio), AI WhatsApp message, Create change / duplicate (-C / -D) and Once per customer.

Twilio SMS app

New app in Applications β€Ί Social & Messaging: link your own Twilio account (SID, Auth Token, sender), send a test SMS, and use it in Automations β€Ί Send SMS.

Carrier statuses

A carrier can still correct a final status for a short time (for example LivrΓ© sent by mistake, then RefusΓ©); later changes are ignored, so an order never goes backwards by surprise.

  • Ozone Express: statuses update automatically, and Sync now pulls the latest status of each parcel.

Finance

Money Management is now called Finance, and one New transaction button opens the drawer for an expense, income or transfer.

  • The category filter also lists the names used by automatic entries (delivery companies such as Ameex).

Security and reliability

Stronger permissions and data separation between stores, and protection against sending the same order twice to a carrier.

WhatsApp Contacts β€” import your own client lists

New Contacts tab in WA Automation: import clients from an Excel / CSV file or paste numbers, into named lists (for example Ramadan clients).

  • Phone numbers are cleaned up automatically, duplicates are merged, and invalid rows are listed.
  • Search, filter by list, add / remove from lists, and Do not contact to keep a client out of every campaign.
  • In a campaign, choose the audience Order customers or Imported contacts.

AI Landing Cards Studio

Engine for all cards: switch every card to another image engine in one click.

  • Send to my store: the card images go straight to your YouCan, Shopify or WooCommerce store's media, ready for your landing page.
  • History by landing: each landing is one entry; open it to see, download or send all its photos.

Tajer Assistant

Tajer Assistant, a little animated robot at the bottom corner of every page: ask how to do anything in TajerPro (add products, create orders, change statuses, link your store…) in English, French, Arabic or Darija.

  • It answers with the exact steps, and its links open the right screen in the app. Free β€” it uses no AI tokens.

Automatic dispatch to carriers

Orders go to the delivery company by themselves: turn on Automatic dispatch in a carrier's Settings tab, pick a status (default Confirmed), and every order that reaches it is sent automatically, with its tracking number saved.

  • Only orders that reach the status after you turn it on are sent; an order is never sent twice; one carrier at a time.
  • An order that fails (for example, a missing city) is retried automatically; if it still can't be sent, you get an alert in the notifications bell.

Money Management Pro

Accounts: cash box, banks, couriers and ads accounts, each with its own balance, logo (upload your own) and transfers between them.

  • Finance dashboard: total cash, money in and out, net for the period, capital injected, cash-flow chart, expenses by category with category logos, top payees.
  • Recurring entries & budgets: salaries, rent and subscriptions recorded automatically or as reminders; monthly budgets with alerts at 80 % and 100 %, an Alerts block and bell notifications.
  • Faster entry: one drawer for expenses, income and transfers, Batch entry with paste from Excel, bulk actions, Excel export β€” and Read a receipt with AI to fill the form from a photo or PDF.

Carrier invoices

Import any delivery company's invoice from the Invoices page β€” upload the file, or fetch it from your carrier account when available. Free, no AI tokens used.

Reports for any period

Create a report for any date range β€” a week, 10 days, a month or a custom period β€” with an automatic name you can change. Reports can overlap.

Lists in your language

Default statuses, money categories and supplier categories are available in English, French and Arabic; TajerPro shows them in each user's language everywhere (lists, filters, PDFs, exports).

  • New Supplier Categories and Supplier Order Statuses in Status Types.

Security

After too many wrong passwords, login is paused for a few minutes (Β« Too many attempts. Please try again in N minutes. Β»).

v2.7RELEASESeptember 2026β€’ 4 changes

TajerPro v2.7

WhatsApp campaigns, automation & AI assistant

Campaigns: target customers by several statuses, products and cities at once, with date range, de-duplication and "skip already messaged"; launch, pause, resume and open the details of any campaign.

  • Automatic messages per order status, with anti-ban variations, product photo and round-robin between your numbers.
  • WhatsApp AI assistant: scenarios, knowledge base, handoff to your team and business hours.

Stock & delivery

Single warehouse = automatic stock: with one warehouse, Sent Inventory and Stock Returns are hidden and stock moves by itself.

  • Create a warehouse without products and add them later; transfers, defects and audit log documented.
  • Status mapping starts empty β€” click Auto-map by name to fill it from the recommended mapping.
v2.6RELEASESeptember 2026β€’ 1 change

TajerPro v2.6

Product Validation Pipeline

Check product ideas before you spend: score a product idea against a winning-product checklist before buying ads or stock, and see at a glance if it's ready for ads (you choose the passing level).

  • Full Lifecycle Pipeline: Smoothly track products from research (Under Evaluation) to Qualified for Ads, In Store, Testing in Ads πŸš€, and Winner πŸ†.
  • Card grid & table view: a score gauge on each product, with direct product links.
  • Full Multi-Language & RTL: Native localization in Arabic (RTL), French, and English with instant directional switching.
v2.5RELEASESeptember 2026β€’ 1 change

TajerPro v2.5

System blueprint

Core Operations & System Blueprint

How TajerPro interconnects store orders, call centers, multi-hub logistics, and automated COD cash settlement in Morocco.

01 Β· Ingestion & bulk pipeline

Orders Engine & Store Gateways

High-speed order processing with 1-tap bulk status updates, automatic duplicate phone blocker, and 2-way Moroccan courier Excel sync.
Bulk OperationsUpdate the status of hundreds of orders in one tap.
Duplicate BlockerSame phone, same product? Flagged before you ship it twice.
Shopify & YouCanStore orders land in TajerPro automatically, in real time.
5,000+ orders/dayRead the docs
02 Β· Conversion & 24/7 AI

Call Cockpit & WhatsApp AI Bot

Bilingual Darija/French confirmation scripts, automated agent lead queues, 1-tap upsells, and 24/7 WhatsApp AI address validation.
Darija ScriptsReady-made Darija/French call scripts for every agent.
1-Tap UpsellAdd a bundle or a second item during the confirmation call.
WhatsApp AI BotConfirms orders and validates addresses around the clock.
85%+ target rateRead the docs
03 Β· Regional multi-hub & suivi

Multi-Warehouse & Courier Radar

Distribute inventory between Casablanca, Marrakech, and Tanger with unified multi-carrier tracking radar and stalled parcel recovery.
Casa / Marrakech HubsStock per warehouse, shipped from the closest hub.
Cathedis & AmeexEvery carrier tracked in one unified radar.
Stalled RecoverySpot stuck parcels early and relaunch them.
3 regional hubsRead the docs
04 Β· Settlement & RBAC security

COD Cash Reconcile & RBAC

Automatically audit carrier PDF invoices, reconcile driver cash collections against bank transfers, and lock margins with RBAC.
100% Cash AuditEvery carrier invoice matched against your delivered orders.
Real Net MarginsProfit after ads, shipping, returns and product cost.
Enterprise RBACEach role sees exactly what it needs, nothing more.
0 MAD discrepancyRead the docs
GETTING STARTED

Your 4-Step Path to Scalable Operations

Follow our interactive onboarding path to configure TajerPro for peak performance.