Exchanges, refunds & partial returns

Some orders don’t end with a simple “delivered”. TajerPro links the follow-up order to the original one, with a suffix on the order ID:

Suffix	Created by	Meaning
-D	Duplicate Order	A new copy of the order (for example the same client orders again).
-C	Change Order	An exchange: a replacement parcel is sent to the client.
-R	Order Refund	A refund: money to give back to the client.
-P	Partial delivery	The part of the order the client didn’t keep, going back to stock.

Change Order (exchange)

Use Change Order when the client wants another size, colour or product. TajerPro creates the -C order for the replacement parcel, linked to the original.

When the -C parcel comes back, it contains the original products, so the original order is the one restocked — see Stock Returns.

Order Refund

Order Refund records money to return to the client, with a Refund Price. Refunds wait in the Order Refund queue (menu Refunds & Swaps). Mark a refund as paid when done; it then moves to the paid history.

Client Swap

Client Swap (Suivi) gives an order already on the road to a new client, instead of shipping a new parcel. From a confirmed order, TajerPro finds Suivi orders with the same product, size and colour. After you confirm:

• the Suivi order becomes Changement d’adresse;
• the confirmed order becomes Ramassé;
• the delivery company must approve before the swap is final (Client Swaps list). If it is refused, both orders get their previous status back.

Partial delivery

When a client keeps only part of an order, open Partial delivery, choose the quantities delivered, and confirm. The rest leaves in a return order (-P, status Return Pending) so it can be put back in stock.

Choice orders

In the order drawer, tick Choice order (multiple products) to send several products so the client keeps one. When the order is delivered, the products not kept are listed in Stock Returns → Exchange Returns.