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Calls & blacklist check

Calling the customer

Section titled “Calling the customer”

In the Details tab, the Phone card shows the customer’s number(s) with quick actions:

  • Call — opens your device dialer; the call attempt is logged to the order automatically.
  • SMS and WhatsApp — open a message to the customer.

Logged calls feed the per-order Calls stat card and the order history.

Blacklist check

Section titled “Blacklist check”

Next to the phone number is a blacklist check button. Tap it to look up the customer’s past delivery record (how many orders were Livré / delivered vs Returned), so you can decide whether the order is worth confirming.

  • A colored verdict (green / amber / red) summarizes the risk.
  • The Livré and Returned counts also show in the top stat cards.

The result is tied to the current order — when you move to the next order the result clears, so you always check fresh. You can run the check again at any time.